Support

What is Grove?

GROVE is one ecosystem for the entire business of food. We begin with food and agriculture across America — products, movable assets, immovable assets and the service providers that support them — and are built to connect the world.

Learn more about Grove

How can Grove support my business growth?

GROVE helps you buy, sell, rent, lease, offer and find across the food economy, allowing you to monetize idle assets, connect with reliable partners, reduce costs, save time, and access global markets without intermediaries. We provide a secure platform where everyone can earn money by offering their products and services.

Can I register multiple companies under a single Grove account?

Yes. Many businesses operate under different companies per their needs. Grove enables registration of more than one company under a single account.

What happens if I convert my business from a company to a sole proprietorship?

Go to your account page and update your business type as Sole Proprietorship.

What happens if I convert my business from a sole proprietorship to a company?

Go to your account page and update your business type as Company.

Can I change a team member's position?

Yes. Go to the team member on your team page whose position you want to change and select new positions.

What happens if a team member leaves?

You can deactivate or delete the leaving team member on your team page.

Can I sell assets through Grove, or is selling limited to products?

Yes, you can sell assets through Grove. Sales is not limited to products.

My product is not listed in Grove. What should I do?

Grove incorporates and regularly updates its diverse range of products. If you have a product to be listed, please contact Grove 7/24 Support.

My service is not listed in Grove. What should I do?

Grove incorporates and regularly updates its diverse range of services. If you have a service to be listed, please contact Grove 7/24 Support.

How can I control the information shared with my connections?

Your information is encrypted and saved. You can select which part of your information to share with your connections. You can change your selection any time.

Are my documents secure on Grove?

Yes. Your documents are encrypted and saved.

Are my communications protected on Grove?

Yes. Your communication is encrypted and saved.

Why can't I archive my chats?

Only Gold and Platinum Members can archive chats. Please upgrade your membership.

Why can't I export my chats?

Only Platinum Members can export chats. Please upgrade your membership.

Why can't I archive my meetings?

Only Gold and Platinum Members can archive meetings. Please upgrade your membership.

Why can't I export my meetings?

Only Platinum Members can export meetings. Please upgrade your membership.

What are the Platinum, Gold, and Free Showcases?

The Platinum, Gold, and Free Showcases are the advertorial placements on the Grove landing page. The Platinum Showcase (up to 4 advertorials per set) has the highest visibility, and the Gold Showcase (up to 7 advertorials per set) has medium visibility. The Free Showcase is available to every account, including the Free plan.

Which advertisement type is best for my business?

This depends on the nature of your business and the products or services you market and sell. You can start in the Free Showcase at any time, use the Gold Showcase with a Gold or Platinum membership, and use the Platinum Showcase with a Platinum membership.

Can I advertise in multiple showcases simultaneously?

Every account, including Free and Standard, can advertise in the Free Showcase. Gold Members can also advertise in the Gold Showcase. Platinum Members can advertise in all showcases (Platinum, Gold, and Free).

Can I purchase additional time or space for more visibility?

No. Additional time or space cannot be purchased. Each advertorial appears once in its showcase rotation.

Can I schedule the time slots when my ads will appear?

Platinum and Gold Members can schedule the time slots of their ads.

Can I update my ad content?

Yes. You can update ad content anytime and it becomes visible in its next appearance.

Can I stop advertising at any time?

Yes.

Platinum

Highest level of membership with highest visibility of ads and full control of account features. See Membership Levels table.

Gold

Medium level of membership with medium visibility of ads. Some account features are not available. See Membership Levels table.

Standard

Entry-level paid membership. Adds paid account features such as email support on top of the Free plan. See Membership Levels table.

Which membership tier is best for me?

Every account starts on the Free plan, with no time limit and no credit card required. We don't offer time-limited free trials. If you need more visibility, Gold adds the 7-Box showcase and Platinum adds the most prominent 4-Box showcase; you can upgrade at any time. Moving to a lower tier requires canceling first (see below).

View pricing plans

Can I upgrade my membership tier?

Yes. You can upgrade to a higher tier, or from monthly to annual billing, at any time. The difference is prorated.

Can I downgrade my membership tier?

Downgrades are not available. To move to a lower tier, cancel from your billing portal. Your membership stays active until the end of the paid period, then your company returns to the Free plan and you can choose another plan.

Who is the Grove Manager?

Grove Manager is the person managing the functionality of your Grove account. The Business Owner himself or anyone he seems appropriate can be the Grove Manager. The Grove Manager is by default the member of the Team.

How can I change the Grove Manager?

Go to Your Team page to change your Grove Manager.

I can't access the registered email. What can I do?

If you have a registered phone number, we can send a link to change your registered email.

I can't access the registered phone number. What are my options?

Please contact Grove 7/24 Support.

Will my data be lost if I delete my Grove account?

We save Platinum Members data for one year and Gold Members data for one month. If you reinstate your account within these periods you can regain access to your data. Standard Members' data is deleted when they delete their accounts.

How can I stop receiving notifications at night?

Go to your Notifications page and update your selection.

Is my credit card information secure with Grove?

Your credit card information is encrypted and secure with Grove. We can only initiate transactions over your credit card, but we can not see your credit card data.

How can I change my default credit card?

Go to Payment Methods page to update your selection.

What is Grove refund policy?

Please contact Grove 7/24 Support for information about our refund policy.

What is GrovePay?

GrovePay is a secure payment processing feature powered by Stripe. It allows you to buy and sell listings — including products, movable assets, immovable assets, and services — directly through Grove.

How do I enable GrovePay for my listings?

Go to the listing page, click Edit GrovePay, enable it, set a price, and save. You must complete seller onboarding before you can receive payouts.

What can I sell through GrovePay?

You can sell products, movable assets, immovable assets, and services, provided the category is eligible for GrovePay.

Is GrovePay secure?

Yes. Payments are encrypted and processed by Stripe. Grove does not store your credit card data.

What currencies does GrovePay support?

Currently USD only.

What fees does GrovePay charge?

A platform fee is deducted from each sale. The exact fee depends on the price tier; you can preview it before setting your price.

When do I receive my payout as a seller?

Funds are released after the buyer confirms receipt or automatically after 7 days if the buyer does not respond.

Can a buyer request a refund?

Yes. Buyers can request a refund before confirming receipt. Grove reviews refund requests; no action is needed from the seller during review.

Who is responsible for delivery and disputes?

GrovePay processes payments only. Sellers and buyers arrange delivery, escrow, and dispute resolution directly.

What is Grove's password policy?

Your password is encrypted and secure with Grove. We can initiate links to change or reset your password, but we can not see it.

What is 2-Step Verification?

2-Step Verification is another layer of security to access your account. You can use a secure SMS link or an authenticator app with 2SV.

Can I enable or disable 2-Step Verification at any time?

Yes.

Can I log in from multiple devices simultaneously?

Yes, you can. But, for account security we suggest you to keep number of simultaneous devices low, 3 max.

I can't log in. What should I do?

Please check that the credentials you used during account registration are correct. If you can not log in again, try changing your password. Please remember that Grove 7/24 Support is standing by to help you.

I can't log out. What should I do?

Please try logging out from all devices one by one. If the problem persists, this could be a glitch with the system. Nothing to worry, simply contact Grove 7/24 Support.